Customer service / Support service
Tuonetti has a centralised customer service department, which is responsible for all support requests. Customer support can be reached by email at [email protected].
We do not have an on-call telephone service at all. The call centre is only available for certain types of customers where it is specifically mentioned. However, it is possible to book a call through our customer service.
We currently support a number of different chat options and it is possible to activate them through our customer service. We support the following chat services:
- Slack
- Microsoft Teams
- Google Chat
- Facebook Messenger
- Telegram
Through chat services, messages are responded to with the same activity as emails, the purpose of chat services is only to facilitate a momentary quicker turnaround.
Support requests related to the services
If you have a problem with a service, please contact us via the support request form. This will help us to resolve problems more quickly.
You can open a support request via our customer pages or by clicking on this link.
